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Referrals

Here are my three favorite approaches to perfecting my business:
1. The Net Promoter Score is a little piece of magic. Use it.
2. Your most important stakeholders are your customers and your team.
3. The two most important improvement factors are referrals and removals.

What’s the best customer or team member referral you ever received? Have you been able to bottle that experience and make it a process?

Once you’ve given it some thought, share here by hitting comment:

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